Chiseled Games Japan Co., Ltd
7-11, Nihonbashi Kayabacho 3-chome, Chuo-ku, Tokyo, Japan
Last updated: 01 September 2023
hold about our players (“you”, “your”). This Policy is drafted in the English language and will be
into other languages. The English language version of this Policy shall prevail if there is any conflict or
inconsistency requires clarification.
In this Policy, “we
,” and “our
” means Chiseled Games Japan Co., Ltd, registered office is at 7-11,
Nihonbashi Kayabacho 3-chome, Chuo-ku, Tokyo, Japan. This Policy deals with where we are acting as a 'data
controller' under the data protection legislation which essentially means where we are responsible for
what personal data we collect and how we use it. We also may operate as a 'data processor', meaning that we
processing personal data on behalf of another entity (for example a publisher of one of our games). When we
refer to "Personal Data” we mean “personal” relating to you personally or from which you can be identified.
of the information mentioned in this Policy is not "Personal Data" as is meant under data protection
legislation, but we may refer to it to help you understand what we do.
We are committed to protecting and respecting the personal data of everyone we deal with - that is important
us and we know it is important to you.
In this Policy you will find information about what types of personal data we hold about you, how and why we
collect it, how we use it, and how we keep it secure. You will also find information about your rights and
you may exercise them.
If you are younger than 18 years of age, you must review this Policy with your parent(s) or guardian(s) and
have agreed to these terms on your behalf and take full responsibility for your compliance with them.
Please read this Policy carefully and if you need to contact us about anything that is in here, or for
else related to your personal data, you can reach us by email at firstname.lastname@example.org
or by post
the above address.
You'll find in this policy information about the following:
What information do we collect about you?
We will collect some information about you to enable you to play our games, to improve or optimise
gaming experience, to provide customer services, to improve the services we provide, and for
(see below for more details). This includes:
Your contact information such as name and (if you choose to provide them) your phone number
Your player username and password;
Your game profile – including your profile picture and any information needed for the game
function, such as an inventory of in-game items;
Other data you choose to give us such as data to identify a lost or lapsed account such as
answer to a special question we may ask you in order to permit you to unlock or recover a
or lapsed account;
Data that you provided to us to verify your account;
Your game user account or role ID(s) – Our-specific ID(s) generated by our game server for
Analytics ID – a randomly generated anonymous identifier used to distinguish activity from
game account versus another in our analytics data;
Third party account ID – for example, your account with Facebook, Xbox, Game Center, VK,
Google, Steam or PSN which you may use to sign into your game account, leverage your social
graph, or integrate with third-party features (such as achievements);
Usage data including information about how you use our website, products, and services, and
Your internet protocol (IP) address and mobile device identifiers (such as for example your
device ID, advertising ID, MAC address, IMEI);
Data to fight fraud (such as refund abuse in games or click fraud in advertising);
Data about your device, such as device name and operating system, browser type, and
Marketing and communications data including your preferences in receiving marketing from us
our third parties and your communication preferences and it is at your full own discretion
control to adjust the settings on your device to turn off the function;
Other personal data that may be collected based on your explicit consent or our legitimate
business interest for a specific purpose.
How we collect information about you
We will collect this information in a variety of ways depending on how we interact with you.
You may give us your identity, contact, or other information by filling in online forms
or by corresponding with us by post, phone, in-game, email or otherwise. This includes
personal data you provide when you:
- Use our products or services;
- Create a game account in one of our games or on our website, if any;
- Interact with our Customer Services or our Privacy Office;
- Subscribe to our mailing lists;
- Enter a competition, promotion or survey;
- Give us feedback;
- Provide services to us.
- We may receive personal data from a third party. If you link it with the Service
or make it available to us via your privacy settings. This may include your
third party account ID, game profile and user ID – for example from your account
with Facebook, Game Center, VK, WeChat, Google, Xbox, Steam or PSN which you may
use to sign into your game account, leverage your social graph, or integrate
with third party features (such as achievements).
- Technical data from advertising networks and
- search information providers.
Automated technologies or interactions
As you interact with our website or our games we may automatically collect technical
data about your equipment, browsing actions and patterns. We collect this personal data
by using cookies, pixels, server logs and other similar technologies. We may also
receive technical data about you if you visit other websites employing our cookies. You
can reject our collection of cookies through individual browser settings. Please see our
Section 4 for further details.
How we use your information
We use different information in different ways:
To send you communications related to our services and games, answer your enquiries or deal
Providing and managing our services including our games;
- Allowing you to participate in our website features;
- Verifying and confirming payments(where relevant interacting with third party payment
Account verification and clearance;
Direct marketing letting you know about products and services that may be of particular
Administering surveys and opinion polls;
Managing competitions and/or promotions and your registration for the same;
Technical and usage information/analytics to help us develop games that our customers want
play and to improve them and to detect cheating and activities that ruin the experience of
players using our games, security risks, fraud and other unlawful activity;
The provision of social features as part of our services;
Customising your personal experience;
- To send you related information such as updates, security alerts and support messages;
On-site and in-app advertising and promotion of our goods and services and those of our
providers and trusted third parties;
- Website, system administration and account verification;
- Leader boards, Discord and community information, nicknames and club name/club information;
- To moderate communications between players either automatically or manually;
- To answer or satisfy legal or regulatory requirements; and
- When you interact with third party social networking features to serve you with
and engage with you on third party social networks (we encourage you to review the privacy
notices/policies of these social networks to enable you to opt out of such activities).
personalise our services, analyse gaming usage, target advertisements and prevent fraud. Cookies are
small text files stored by browser(s) on your desktop computer or mobile device. To clarify, a
no way gives us access to your computer or any information about you, other than the data you choose
share with us. You can modify the browser setting to decline cookies if you wish so. In that case,
aspects of the service may then not function properly.
We and our partners may use tracking technologies such as cookies, beacons, tags and scripts. These
technologies are used in analysing trends, administering the websites, tracking users’ movements
the websites, and to gather demographic information about our user base as a whole. We may receive
reports based on the use of these technologies by these companies on an individual as well as
still use our websites, but your ability to use some features or areas of our websites may be
Legal basis for processing
There are a number of different legal grounds for processing personal data. Which one is applicable
depend on how we are using your information and for what purpose. In the majority of cases this
condition will be that:
- You have provided your consent to us using your personal data in that way (for example where
provide us with consent to send you marketing communications about our products and
Our use of your personal data is in our legitimate interest as a commercial organisation.
information about how our website is used in order to continually improve its layout based
how you and other users interact with its content, and to personalise it to the user (for
example, by showing content or a language which is relevant to your geographic location),
provided it is conducted at all times in a way that is proportionate, and that respects your
privacy rights; and/or
Our use of your personal data is necessary to perform a contract or take steps to enter into
contract with you (e.g. to manage your account); and/or
Our use of your personal data is necessary to comply with a relevant legal or regulatory
We generally do not collect or process any 'special categories' of personal data (including
information regarding your health, religious or political beliefs, ethnic background, sexual
life, and sexual orientation). If this would apply, we will generally rely on obtaining
additional specific consent from you at the time we collect the information unless there is
legal requirement or other justification for processing that information.
Protecting children’s privacy is of high importance to us. Our websites and our games are not
intended for children under 13 years old and we do not knowingly collect data relating to children
13. In respect of games that are not directed at children but which may nonetheless appeal to them,
take additional steps to limit access to our services based on the player’s age.
Sharing your information
The personal data you provide to us may be shared with third-party companies, agents, contractors,
service providers, or our affiliated companies if this is necessary to provide you with our
respond to your inquiries, or for any of the purposes described in this Policy. This may include:
Our business partners and suppliers;
Sub-processors who store or process the information on our behalf, in particular data
providers and data storage providers. Information shared with such providers is supplied in
anonymised format such that, that data cannot be linked to any particular individual and is
therefore not considered to be 'personal data';
Our auditors, insurers, lawyers, and other professional advisers;
Law enforcement agencies, other governmental agencies or third parties if we are required by
to do so;
Other business entities should we plan to merge with or be acquired by that business entity,
if we undergo a re-organisation with that entity.
Social features are a core component of our games. Other players and users may, for example, see
profile data, in-game activities and read the messages you have posted.
Our games and services may include features from our partners, if any, such as social media
tools (and albeit not currently, in the future may also relate to in-game advertising). These
if any, may in such case, following your consent, access your data and operate under their own
policies. We encourage you to check their privacy policies to learn more about their data processing
practices and opt out where you deem relevant.
International Data Transfers
We may process and transfer your personal data to countries outside of the European Economic Area
where our group companies are located. We are aware that different countries may have different data
protection laws, therefore, we will take steps to ensure adequate safeguards are in place to protect
your personal data. Weuse the European Commission’s standard contractual clauses. Standard
clauses are a set of contract terms approved by certain jurisdictions and deemed to provide adequate
protections for cross-border transfers.
When we transfer your personal data to a third party in a country that does not offer adequate
protections, we will make sure to protect your personal data by a) requiring that the third party
applies the level of protection required under the applicable local data protection laws, b)
that the third party acts in accordance with our written instructions and our policies and standards
c) unless otherwise specified, only transferring your personal data on the basis of an appropriate
contractual mechanism (such as the standard contractual clauses approved by the European
For further information about our international data transfers, you may contact the Privacy
Under EU data protection laws you have a number of rights in relation to your personal data. We
and honour these rights and will help you to exercise them insofar as we are able.
You have the right:
Please note that these rights are not absolute – in some cases they will not apply to you, or to the
particular use that we are making of your data, and there are exceptions (for example if we have to
process the data to comply with our own legal obligations) but if that is the case we will let you
if you make a request that we believe we cannot comply with.
- To request access to or a copy of any personal data which we hold about you;
- To rectification of your personal data, if you consider that the information we are holding
- To ask us to delete your personal data, if you consider that we do not have the right to
- To withdraw consent to our processing of your personal data (to the extent such processing
based on previously obtained consent);
- To ask us to stop or start sending you marketing messages as described below in the
- To restrict processing of your personal data;
- To data portability (moving some of your personal data elsewhere) in certain circumstances;
- To object to your personal data being processed in certain circumstances; and
- To not be subject to a decision based on automated processing and to have safeguards put in
place if you are being profiled based on your personal data.
Any request from you for access to or a copy of your personal data must be in writing and sent to
Privacy Office email@example.com and we will endeavour to respond within a reasonable
period and in any event within one month in compliance with data protection legislation. We will
with our legal obligations as regards your rights as a data subject.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in
ensuring that your information is up-to-date, you have the option to fully control the data you
with us, and you may update your information directly under your profile or adjust the settings on
If you have accepted to receive notifications for a certain game, we may use your personal data to
you tailored suggestions, offers, or auction information about the game. For personalised in-game
opt-out, you can use the options provided in the game settings. You can easily turn off the
in each different category within the game or opt-out from receiving notifications or alerts on your
You can opt-out of interest-based advertising on mobile applications, if any, by checking the
settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of
interest-based ads" (Android).
How long will we keep your information?
We will only keep the information we collect about you for as long as required for the purposes set
in this notice or as required to comply with any legal obligations to which we are subject. This
involve us periodically reviewing our files to check that information is accurate, up-to-date, and
By law we have to keep basic information about our customers (including contact, identity data, (and
financial and transaction data relating to transactions via our store, if any)) for six tax years
the current tax year after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see "Your rights " for further information.
We may anonymise your personal data (so that it can no longer be associated with you) for research
statistical purposes in which case we may use this information indefinitely without further notice
If you opt out from marketing, we may retain the necessary information to enable us to respect your
wishes to not be contacted for marketing purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised
disclosure, we have put in place suitable physical, electronic, and managerial procedures to
and secure the information we collect. Such measures will be appropriate to the nature of the data
concerned and the level of risk. If you have been provided with a password to access any of our
you should not share that password with anyone else.
Links to Other Sites
Our websites may contain links to other sites, including via our social media buttons. While we try
link only to websites that share our high standards and respect for privacy, we are not responsible
the content, security, or privacy practices employed by other websites and a link does not
endorsement of that website. Once you link to another website from our website you are subject to
practices. Please check these policies before you submit any data to these websites.
Additional Information for California; United States Residents
In this section, Weprovide additional information about how we handle personal data about California
residents as required by the California Consumer Privacy Act of 2028 (CCPA) as amended by the
Privacy Rights Act (CPRA). The information enumerated in this section is in addition to and does not
replace the information under this Policy.
No sale of personal data
We do NOT sell your personal data to any third party to provide the game or game service
described in this Policy. We also do NOT sell personal data of players who we know are
than 16 years old.
Personal data disclosure
We may share your personal data with third parties as described in the “Sharing Your
Information” section above. Our third-party companies, agents, contractors, service
or our affiliated companies who work with us may have access to your personal data in order
provide you with the services within the time limits and throughout the duration of the
agreements. We ensures that our service providers cannot use your personal data for any
purposes than what has been instructed by us.
In the preceding 12 months, We have disclosed the following categories of personal data as
of our services:
Additional rights under CCPA
To exercise your rights under the CCPA, please submit your request by email to the Privacy
Office at firstname.lastname@example.org.
- Right to opt out of the sale or sharing of personal data and limit the use of
Under the CCPA, you have certain opt-out and limitation rights. You have the right
opt-out of the sale of your personal data, you have the right to opt out of the
of your personal data for cross-context behavioural advertising purposes, and you
the right to limit the use of your sensitive personal data.
Right to non-discriminate for the exercising of privacy rights.
You will be free from discrimination for exercising any of your rights under the
Questions, comments, and requests regarding this Policy are welcomed and should be addressed to
Games Japan Co., Ltd, at 7-11, Nihonbashi Kayabacho 3-chome, Chuo-ku, Tokyo, Japan, or by email to
Changes to this policy
Any changes we make to our Policy in the future will be posted on this page and, where material and
appropriate, notified to you by in-game message. We urge you to check regularly to see any updates
changes to our Policy.
© 2023 Chiseled Games Japan Co., Ltd. All Rights Reserved.